Effective Date: 1st August 2024

1. Introduction

Welcome to Westside Stationers & Computers Ltd. (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and purchase our products, including IT equipment, accessories, office and school stationery, sports equipment, textbooks, and office furniture.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information when you interact with our website:

  • Contact Information: Name, email address, phone number, mailing address.
  • Account Information: Username, password, and other information related to your account.
  • Payment Information: Credit card number, billing address, and other payment details.
  • Order Information: Details of products you have purchased, order history, and delivery information.
  • Communication Information: Information you provide when you contact us with questions, feedback, or customer support inquiries.

2.2 Non-Personal Information

We may collect non-personal information about your visit to our website, including:

  • Usage Information: Pages viewed, links clicked, and other actions taken on our website.
  • Technical Information: IP address, browser type, operating system, and other technical details about your device.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To process and fulfill your orders, including shipping products and processing payments.
  • To Improve Our Services: To enhance the user experience, improve our website, and develop new products and services.
  • To Communicate with You: To send you updates about your orders, respond to your inquiries, and provide customer support.
  • Marketing and Promotions: To send you promotional materials and offers that may be of interest to you, with your consent.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party service providers who perform services on our behalf, such as payment processing, shipping, and customer support.
  • Legal Requirements: When required by law, or to protect our rights, property, or safety, or that of our users or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, electronic, and managerial procedures to safeguard and secure the information we collect.

6. Your Rights and Choices

6.1 Access and Update Information

You have the right to access and update your personal information by logging into your account or contacting us directly.

6.2 Opt-Out

You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in the email or contacting us directly. Even if you opt-out, we may still send you non-promotional communications, such as order confirmations and customer service messages.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Westside Stationers & Computers Ltd.
Location: Box 39 – 20200, Uhuru road, Opp. Uhuru Gardens, Kericho
Email: info@westside-stationers.com
Phone: +254 52 20300 | +254 722 724481

By using our website and services, you agree to the terms of this Privacy Policy. Thank you for trusting Westside Stationers & Computers Ltd with your personal information.