Effective Date: 1st August 2024

Welcome to Westside Stationers & Computers Ltd! We are committed to fostering a positive, respectful, and safe community for all our customers and visitors. Whether you’re shopping for IT products, textbooks, stationery, furniture, or sports equipment, we want everyone to have a great experience. These Community Guidelines outline the behavior we expect from all members of our online community. By engaging with our website, social media channels, or customer service platforms, you agree to follow these guidelines.

1. Be Respectful

  • Kindness First: Always communicate with others in a respectful and courteous manner. Disrespectful behavior, including harassment, hate speech, or personal attacks, will not be tolerated.
  • Constructive Feedback: We welcome feedback and reviews, but please ensure they are constructive and focused on the products or services rather than personal attacks or negative comments about other users.

2. Keep Content Appropriate

  • Relevant Content: Ensure that your posts, comments, and reviews are relevant to the products or topics at hand. Off-topic, spam, or irrelevant content may be removed.
  • No Offensive Content: Do not share or post content that is offensive, obscene, or discriminatory. This includes any material that could be considered inappropriate or harmful.

3. Protect Privacy

  • Respect Others’ Privacy: Do not share personal information about other users without their explicit consent. This includes email addresses, phone numbers, or any other private details.
  • Your Privacy Matters: Be mindful of the personal information you share online. Our Privacy Policy outlines how we protect your data, but you should also take precautions to protect your own privacy.

4. No Spam or Self-Promotion

  • Avoid Spamming: Refrain from posting repetitive or irrelevant content, including unsolicited advertisements or promotions.
  • Self-Promotion: While we appreciate that some users may have their own businesses or products, please do not use our community platforms solely for self-promotion. Any promotional content should be relevant and helpful to the community.

5. Engage Positively

  • Help Each Other: Our community is here to support one another. Feel free to share tips, advice, and positive experiences that can help others make informed decisions.
  • Encourage Discussion: Engage in healthy, constructive discussions. Disagreements are natural, but they should be handled respectfully and without hostility.

6. Report Inappropriate Behavior

  • See Something, Say Something: If you encounter behavior that violates these guidelines, please report it to our customer support team immediately. We take all reports seriously and will take appropriate action.
  • No Retaliation: If you report inappropriate behavior, you are protected from retaliation. We encourage users to help us maintain a safe and welcoming community.

7. Consequences for Violations

  • Warnings: Minor violations of these guidelines may result in a warning. Continued violations could lead to more severe consequences.
  • Temporary Suspension: In cases of repeated or serious violations, we may temporarily suspend your account or access to our community platforms.
  • Permanent Ban: For severe or repeated violations, we reserve the right to permanently ban you from our website and community.

8. Updates to These Guidelines

We may update these Community Guidelines from time to time to reflect changes in our community standards or legal requirements. Any updates will be posted on this page with an updated effective date. Your continued participation in our community indicates your acceptance of any changes.

9. Contact Us

If you have any questions or concerns about these Community Guidelines or need to report an issue, please contact our customer support team:

Address: Uhuru Road, Opposite Uhuru Gardens, Kericho, Kenya

Phone: +254 715 986 777

Email: enquiries@westside-stationers.com

Website: westside-stationers.com