Effective Date: 1st August 2024.

1. Introduction

At Westside Stationers & Computers Ltd, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refunds and returns policy to make the process as smooth as possible. This policy outlines the procedures and conditions for returning items and obtaining refunds.

2. Eligibility for Returns

2.1 General Conditions

• Items must be returned within 30 days of the delivery date.
• Items must be in their original condition, unused, and with all original packaging and tags attached.
• Proof of purchase (order confirmation or receipt) is required for all returns.

2.2 Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software and digital products
• Customized or personalized items
• Clearance or final sale items

3. Return Process

3.1 Initiate a Return

To initiate a return, please contact our customer service team through the contact details below, with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.

3.2 Packaging and Shipping

• Securely pack the item(s) in the original packaging, including all accessories, manuals, and documentation.
• Clearly write the RMA number on the outside of the package.
• Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.

4. Refunds

4.1 Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days.

4.2 Partial Refunds

Partial refunds may be granted for items that are returned in a condition different from their original state, such as:

• Items with obvious signs of use
• Items missing parts or packaging not due to our error

4.3 Shipping Costs

• Original shipping costs are non-refundable.
• You are responsible for the shipping costs of returning the item(s) unless the return is due to an error on our part (e.g., incorrect or defective items).

5. Exchanges

If you need to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item. This ensures faster processing and availability of the replacement item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at [Your Contact Information]. Provide your order number, a description of the issue, and, if possible, photos of the damage or defect. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

7. Textbooks and Software Returns

7.1 Textbooks

Textbooks can be returned within 30 days of the delivery date if they are in their original condition and unused. Digital textbooks and access codes are non-returnable once they have been accessed.

7.2 Software

Unopened and unused software can be returned within 30 days of the delivery date. Opened or downloaded software is non-returnable.

8. Contact Us

If you have any questions or need further assistance with your return or refund, please contact our customer service team at:

Address: Uhuru Road, Opposite Uhuru Gardens, Kericho, Kenya

Phone: +254 52 20300 | +254 722 724481

Email: enquiries@westside-stationers.com

We appreciate your business and are committed to providing you with the best possible shopping experience. Thank you for choosing Westside Stationers & Computers Ltd.